Management Development - 2 Day Session

Yes, all of our courses can be adapted to reflect your business brand and products.

COURSE OVERVIEW

A 2-day interactive training course to teach skills and knowledge to supervisors and junior managers to help them become great leaders.

What good service looks like
Customer Expectations
Listening skills, the art of hearing what is said
Responding to email / telephone / text / on line bookings and face to face enquiries
What goes wrong in Aftesales / service
7 key step processes for Aftersales Customer Service
Selling techniques for common service items
Presenting the Customer invoice in a professional manner
Avoiding Customer challenges on pricing
Dealing with Customer conflict
How to excel at Customer service
Action plan for at work application

To teach management skills to anyone new to the role of Supervisor or Manager, or individuals with aspirations towards management.

Junior Managers, new to the role Supervisors

Can you create a bespoke course tailored for my business?

DURATION: 2 days
LOCATION: On-site at your premises
DELIVERY METHOD: Classroom training