Great Customer Service

Yes, all of our courses can be adapted to reflect your business brand and products.

COURSE OVERVIEW

2 day interactive training for Customer facing roles to learn and improve the skills required to deliver excellent service to Customers.

What good service looks like
Customer Expectations
Listening skills, the art of hearing what is said
Responding to email / telephone / text / on line bookings and face to face enquiries
What goes wrong in Aftesales / service
7 key step processes for Aftersales Customer Service
Selling techniques for common service items
Presenting the Customer invoice in a professional manner
Avoiding Customer challenges on pricing
Dealing with Customer conflict
How to excel at Customer service
Action plan for at work application

To equip learners with skills to meet and exceed customer expectations through great customer service.

Customer facing members of staff or anyone looking to develop into the role of Service / Reception advisors.

Can you create a bespoke course tailored for my business?

DURATION: 2 days
LOCATION: On-site at your premises
DELIVERY METHOD: Classroom training